Whether this is in response to MGM continually tightening the noose – 15th December changes and parking charges to name but two – or because they think it’s the right thing to do, I received the following message from Harrahs today:
‘We are pleased to inform you that beginning February 1st, all Total Rewards® destinations will offer the following hotel benefits:
Early check-in and late check-out will be complimentary for Diamond and Seven Stars® members when available
Resort fees will also be complimentary for all Diamond and Seven Stars members, and all elements included in the resort fee will be complimentary
Seven Stars members may also enjoy one complimentary movie per day*
We will continue to keep you updated as we introduce other changes to improve your Total Rewards experience. Thank you for your continued loyalty!’
About time, certainly but this is a significant improvement on before. Because I’m a Diamond Card holder I already didn’t pay the resort fee which is a significant saving on top of the reduced room rates I get. Bizarrely I did however have to pay for the fitness centre or wifi if I used them! Now I can use them, not pay extra and receive the other benefits of Diamond membership. This really is an attractive benefit and it’s well worth earning those points to progress up the ranks and you can earn them on table games as well as slots. And I won’t have to fight for my late check out!
Credit where credit’s due. Well done Harrahs (or Caesars) or whatever you’re calling yourselves this week!